AI Workflow & Automation Engineer
GenesysIntercomSalesforceAmazon ConnectDialogflowAI StudioAI GuideAgent AssistLLMsRAG
Role Snapshot
5+ years in contact-centre AI or digital servicing automation; hands-on experience building AI workflows on enterprise contact-centre platforms; experimentation, analytics, prompt/content crafting, and cross-team collaboration.
5+ years in contact-centre AI or digital servicing automation; hands-on experience building AI workflows on enterprise contact-centre platforms; experimentation, analytics, prompt/content crafting, and cross-team collaboration.