Automation Support Associate
2+ years managing chatbot/AI support tooling, hands-on Intercom experience, working knowledge of NLP/ML/AI support tech, strong cross-functional communication and independent problem-solving in startup environments.
Onyx Odds is a fast-growing prediction platform transforming how people interact with sports, crypto, and real-world events. Founded by a Harvard graduate with experience at Jane Street and backed by a team with backgrounds in sports gaming, technology, finance, consulting, and consumer products, Onyx is building the future by making markets more accessible, intuitive, and engaging.
Based in the NoHo area of Manhattan, Onyx has seen significant growth in user activity and community engagement, driving continued expansion across its product, engineering, operations, and go-to-market teams.
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Job Description
We're looking for a Support Automation Associate to help improve and scale our customer focused operations. You'll work closely with our Customer Success, Product, and Engineering teams to build and maintain tools, workflows, and processes that support our users. We're looking for someone who enjoys solving problems, taking ownership, and helping create an assistance experience that grows alongside the business in a fast-moving, regulated consumer environment.
What You'll Do
Build, maintain, and iterate chatbot support and additional automation tools
Develop a roadmap for future support automation tied to user growth, product launches, and compliance requirements
Develop, monitor, and refine KPIs to improve chatbot and automation performance
Work across departments (Engineering, Product, Regulatory/Compliance, etc.) to align support functions with business, technical, and regulatory requirements
Background
2–4+ years of experience managing chatbot platforms, AI support tooling, or digital customer success experience
Hands-on experience with Intercom or a comparable customer engagement platform
Working knowledge of NLP, ML, and AI-driven support technologies
Ability to operate independently, communicate cross functionally, and move fast in a startup environment
Nice to Have
Experience in a regulated consumer space (fintech, sports gaming, crypto)
Prior startup experience (Series A–C environment)
Compensation & Details
Compensation: 90k-170k
Strong benefits package
Competitive equity package
Visa Sponsorship: We are unable to offer employment visa sponsorship for this position.
Onyx Odds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.